Frequently Asked Questions
Everything you need to know about your KÖNIG GALERIE experience.
What is the standard shipping timeframe?
We offer worldwide shipping. Domestic orders typically arrive within 3-5 business days, while international deliveries may take 7-14 business days depending on the destination and customs processing.
How can I return or exchange an item?
KÖNIG GALERIE accepts returns and exchanges within 14 days of receipt. Items must be in their original, unworn condition with all tags attached. Please visit our returns portal to initiate a request.
Which payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, Apple Pay, and Google Pay. For select regions, we also offer Klarna for flexible financing.
How do I ensure I choose the correct size?
Detailed size guides are available on each product page. Our collections often feature unique silhouettes, so we recommend checking the specific measurements provided to ensure a perfect fit.
Are your products ethically manufactured?
Sustainability and ethics are at the core of KÖNIG GALERIE. We partner with certified manufacturers who prioritize fair labor practices and utilize high-quality, durable materials to reduce environmental impact.
Can I track my order in real-time?
Yes. Once your order is dispatched, you will receive a confirmation email containing a tracking link. You can use this link to monitor your shipment's progress until it reaches your doorstep.